Contact

We are here to help.

Grendova Health Ltd is based in Cardiff, and our customer support team handles enquiries about orders, delivery, ingredients and general questions during published working hours. This page explains every way to reach us, what to expect once you do, and how we generally sort enquiries so that yours is answered by the right person as quickly as possible.

1. Ways to reach us

We offer three routes of contact, each suited to a different kind of enquiry. Telephone is the fastest route for anything time-sensitive, such as confirming or amending an order before it is dispatched, and calls are answered directly by a member of the Cardiff-based support team during working hours. Email is best suited to enquiries that involve attachments, detailed order histories, or anything you would like kept as a written record, such as a return request. Post is available for formal correspondence, including data protection requests, complaints that you wish to escalate in writing, and any communication relating to the Legal Notice.

2. Our working hours

The support line and inbox are staffed Monday to Friday, 9:00 to 17:30, excluding bank holidays in England and Wales. Messages received outside these hours are queued and answered in the order they arrive once the team is next available, and we do not currently offer weekend cover. If you need to speak to someone about an order that is due for dispatch imminently, calling first thing on a working day gives the best chance of reaching us before the courier collection window for that day.

• Monday to Friday: 9:00 to 17:30
• Saturday and Sunday: closed
• Bank holidays (England and Wales): closed

3. What happens when you call

When you call about a new order, a team member will confirm your name, delivery address and the pack quantity you would like, and will answer any questions about the ingredients or the pay-on-delivery process before anything is dispatched. When you call about an existing order, we will ask for the phone number used at the time of the request so that we can locate it in our systems, since we do not require online account creation. Calls are not typically recorded for training purposes; where this practice changes, it will be reflected in the Privacy Policy in advance.

4. What happens when you email

Emails to [email protected] are read by our customer support team and are typically answered within one working day, though during exceptionally busy periods this may extend to two working days. If your email concerns a return, please include your name, the delivery address, and the approximate date the order was received, as this allows us to check the item against the 14-day period described in the Returns Policy without further back-and-forth. If your email concerns a data protection request, please say so clearly in the subject line, and see the Privacy Policy for the specific handling times that apply to those requests.

5. Complaints procedure

If you are unhappy with any aspect of your order, our service, or this website, we would like the opportunity to resolve it directly before you consider escalating elsewhere. Please contact us by phone or email with a description of the issue, and we will acknowledge a formal complaint within five working days and aim to provide a substantive response within fourteen calendar days. Where a complaint cannot be resolved to your satisfaction, you retain the right to refer certain matters to the relevant statutory body, such as the Information Commissioner's Office for data protection concerns or Trading Standards for consumer protection concerns.

6. Enquiries about ingredients and dosage

Questions about the composition of Prenatal Complete, the form of each nutrient, or the percentage of the Nutrient Reference Value provided per capsule are welcome by phone or email, and our team can point you to the relevant section of the Composition page. We are not able to give personal medical advice, and if a question relates to whether the product is suitable for your individual circumstances, we will recommend that you consult your GP or another qualified healthcare professional, consistent with the guidance given throughout this site.

7. Enquiries about delivery

Questions about which UK region a postcode falls into, expected delivery windows, or the status of a specific dispatch are handled fastest by telephone, since our team can check courier tracking references while you are on the call. Please see the Delivery page for the full regional table before contacting us, as many questions are answered there directly.

“Every enquiry reaches a real person on our small Cardiff team, not an automated queue. We would rather take the time to answer a question properly than rush you off the phone.”— Grendova Customer Support Team

8. Press and business enquiries

Journalists, prospective suppliers, and businesses interested in stocking or partnering with Grendova should write to [email protected] with "Press" or "Business enquiry" in the subject line. These enquiries are routed to management rather than the general customer support queue and are typically acknowledged within three working days.

9. Accessibility of this contact page

If you have difficulty using the contact methods listed here because of a disability or access need, please let us know what would help, such as a preferred contact time or format, and we will do our best to accommodate it. This page does not embed any third-party map or chat widget, which keeps it lightweight and avoids loading external scripts before you have had a chance to review our Cookie Policy.

10. Registered company details

For formal or legal correspondence, our full registered details are as follows: Grendova Health Ltd, a company registered in England and Wales under company number 13584920, VAT number GB 641 1193 82, with its registered address at 15 St Mary Street, Cardiff, CF10 1AD. Further regulatory detail, including our data protection contact, is available on the Legal Notice page.